How it works
From your first click to the surprise delivery — here's the complete journey.
Enter the Delivery Postcode
We start with WHERE the surprise needs to go — not what's in it. Enter the recipient's Melbourne postcode and we instantly calculate the delivery zone and price.
Delivery zones 1–7 radiating from Lalor, VIC. From $30 day delivery (Zone 1) up to $120 (Zone 7, 80km away).
Tip: This flow is for delivering to Melbourne — the zone is always based on the recipient's Melbourne postcode, not where you're ordering from. Want a hamper delivered somewhere within India instead? See our separate India Hampers flow below.
Choose Your Tray & Add-ons
Pick Small ($60), Medium ($70) or Large ($80). Then add cake, bouquets, teddies, mugs, frames, lights and more as optional extras.
All add-ons are optional — cake, bouquets, mugs, frames, LED lights and more. Build your tray exactly how you want it.
Tip: Use the AI Mug Preview to see your photo on the mug before ordering — upload a photo and our AI generates a realistic preview.
Book a Delivery Slot
Choose your delivery date (minimum 1 day ahead — we deliver 7 days a week, including weekends & public holidays) and a time slot: Midnight Surprise, Midday, Afternoon, or Evening.
Each slot has a maximum of 3 orders (Midnight Surprise is limited to 1). Once you select a slot it's held for 15 minutes while you complete payment.
Tip: Want to be the very first to wish someone? Try the 12:00 AM Midnight Surprise slot! Afternoon is most popular for regular deliveries — book early.
Pay & Send Screenshot
Australia: pay via Bank Transfer. India: pay via WorldRemit or UPI/Google Pay India. Send your payment screenshot via WhatsApp or upload it on the site.
No live payment gateway — Ritika personally reviews every screenshot before confirming. This ensures every order is verified and perfect.
Tip: India orders must be paid in full upfront. Australia orders can pay a 50% deposit for orders over $150, with balance on delivery (Zone 1–2 only).
Ritika Approves & Confirms
Once payment is verified, you get a WhatsApp message and email confirmation with your invoice. The order is locked in.
You'll receive the confirmation within a few hours of sending your screenshot. If anything needs clarification, Ritika will call you directly.
Tip: Save your order number — you can track your order status at any time from your account.
Delivery Day Magic
On the morning of delivery, Ritika sends you a WhatsApp update. When she's on the way, you get another message with your ETA.
Once delivered, you'll receive a final confirmation. Leave a review on Instagram to help others find the magic! 🌟
Tip: If you added the Panda Person (15-min visit, includes reaction video) or Video Recording, they'll arrive with the tray for the full surprise experience.
Choose What to Send
A ready surprise hamper, a celebration package (tray, cake and decoration together), a Sirsa-local party package, or a small gift couriered to any pincode.
Hampers and packages are hand-delivered within 250km across Haryana, Punjab, Rajasthan, Delhi & Chandigarh. Gifts go anywhere in India.
Tip: Ordering from inside India? Prices show in rupees. Ordering from abroad? You'll see A$ alongside your own currency.
Make It Personal
Pick a Teddy or a Panda, the occasion, a message for the card, and add photos where the gift needs them.
Anything that's required is marked — if something's missing we'll point to it before you continue.
Tip: Celebrating something else? Choose “Other” and tell us the occasion.
Address, Date & Time
Add the address and pincode — we check it's inside our delivery area straight away. Then choose a daytime delivery or a midnight surprise.
Midnight delivery is a small extra on celebration packages. Couriered gifts usually arrive in 5–7 working days.
Tip: Midnight surprises are limited each night — book early for birthdays and festivals.
Pay & Upload the Screenshot
Pay in full by UPI (Google Pay, PhonePe, Paytm) from India — or bank transfer, PayID or WorldRemit from abroad — and upload your payment screenshot.
No live payment gateway — every payment is checked personally before your order is confirmed.
Tip: The UPI QR code already has the exact rupee amount filled in.
Confirmed
Once your payment is verified you get a WhatsApp message and an email confirming your order.
Usually within a few hours. If anything needs checking, we'll message you directly.
Tip: Save your order number — you can see its status any time from your account.
The Surprise Arrives
On the day, the surprise is delivered to the door. Couriered gifts come with a tracking number so you can follow the parcel.
Packages with a Panda or a video include the reaction, sent to you after delivery.
Tip: Loved it? A review helps other families find us.
🇮🇳 → 🇦🇺
Ordering from India?
Send a surprise to your loved ones in Melbourne from anywhere in India. The process is exactly the same — just pay via WorldRemit or UPI instead. Full prices shown in AUD with live INR estimates. Full payment required upfront.
India-specific payment steps:
- 1. Build your order on the site (prices shown in AUD + INR)
- 2. Choose WorldRemit or UPI/GPay to pay
- 3. Send AUD amount to Ritika's details
- 4. Screenshot the receipt → WhatsApp to Ritika
- 5. Ritika confirms and delivers to Melbourne
Want the hamper delivered within India?
This is different from ordering-from-India-to-Melbourne above — here the surprise itself is delivered to an address in India, within our India delivery zone (Haryana, Punjab, Rajasthan, Delhi & Chandigarh). Only our Ready-to-Go hampers are available for this — no custom tray builder — and prices are the same AUD pricing shown converted to INR, so there's no separate markup. Delivery is 100% upfront, no Cash on Delivery, with just two time slots: a Midnight Surprise and a Day slot.
Festival hamper drops
Around Rakhi, Diwali and other festivals, Ritika runs a small limited-time drop of curated hampers — deliverable to Australia, India, or both, at a fixed price with no add-on picker. Stock is limited per country, so a hamper can sell out in one country while still available in the other. Delivery takes 5–6 working days and, like our India hampers, is 100% upfront. Watch the homepage for the “Special Drops” banner whenever one is live.
“I ordered from Delhi for my sister's birthday in Melbourne. The tray arrived exactly as shown, completely personalised. She was absolutely blown away. Worth every rupee!”
Simran K., Delhi → Melbourne