How It Works
From your first click to the surprise delivery — here's the complete journey.
Enter the Delivery Postcode
We start with WHERE the surprise needs to go — not what's in it. Enter the recipient's Melbourne postcode and we instantly calculate the delivery zone and price.
Delivery zones 1–7 radiating from Lalor, VIC. From $30 day delivery (Zone 1) up to $120 (Zone 7, 80km away).
💡 Tip: India customers: the zone is always based on the Melbourne recipient's postcode — not where you are.
Choose Your Tray & Add-ons
Pick Small ($60), Medium ($70) or Large ($80). Then add cake, bouquets, teddies, mugs, frames, lights and more as optional extras.
All add-ons are optional — cake, bouquets, mugs, frames, LED lights and more. Build your tray exactly how you want it.
💡 Tip: Use the AI Mug Preview to see your photo on the mug before ordering — upload a photo and our AI generates a realistic preview.
Book a Delivery Slot
Choose your delivery date (minimum 1 day ahead, Mon–Fri) and time slot: Midday 11:30–12:30, Afternoon 15:30–17:30, or Evening 17:30–21:30.
Each slot has a maximum of 3 orders. Once you select a slot it's held for 15 minutes while you complete payment.
💡 Tip: Evening slots after 8pm have a +20% night surcharge. Afternoon is most popular — book early!
Pay & Send Screenshot
Australia: pay via Bank Transfer. India: pay via WorldRemit or UPI/Google Pay India. Send your payment screenshot via WhatsApp or upload it on the site.
No live payment gateway — Ritika personally reviews every screenshot before confirming. This ensures every order is verified and perfect.
💡 Tip: India orders must be paid in full upfront. Australia orders can pay a 50% deposit for orders over $150, with balance on delivery (Zone 1–2 only).
Ritika Approves & Confirms
Once payment is verified, you get a WhatsApp message and email confirmation with your invoice. The order is locked in.
You'll receive the confirmation within a few hours of sending your screenshot. If anything needs clarification, Ritika will call you directly.
💡 Tip: Save your order number — you can track your order status at any time from your account.
Delivery Day Magic
On the morning of delivery, Ritika sends you a WhatsApp update. When she's on the way, you get another message with your ETA.
Once delivered, you'll receive a final confirmation. Leave a review on Instagram to help others find the magic! 🌟
💡 Tip: If you added the Panda Person (coming soon!), they'll arrive with the tray for the full surprise experience.
Delivery Zones & Pricing
| Zone | Day | Night |
|---|---|---|
| Zone 1 Lalor 3075, Reservoir | $30 | $60 |
| Zone 2 Campbellfield, Broadmeadows | $40 | $70.1 |
| Zone 3 Preston, Greensborough | $50 | $80.2 |
| Zone 4 Sunbury outskirts, Werribee (some) | $60 | $90.3 |
| Zone 5 Craigieburn, Hoppers Crossing | $70 | $100.4 |
| Zone 6 Narre Warren, Pakenham outer | $90 | $120.4 |
| Zone 7 Selected outer Melbourne | $110 | $140.4 |
| Zone 8 Regional Melbourne 80–100km | $130 | $160.4 |
| Zone 9 Regional Melbourne 100–120km | $150 | $180.4 |
| Zone 10 Regional Melbourne 120–140km | $170 | $200.4 |
Night surcharge: +20% on subtotal for deliveries after 20:00. Afternoon slot: +$10/zone.
🇮🇳 → 🇦🇺
Ordering from India?
Send a surprise to your loved ones in Melbourne from anywhere in India. The process is exactly the same — just pay via WorldRemit or UPI instead. Full prices shown in AUD with live INR estimates. Full payment required upfront.
India-specific payment steps:
- 1. Build your order on the site (prices shown in AUD + INR)
- 2. Choose WorldRemit or UPI/GPay to pay
- 3. Send AUD amount to Ritika's details
- 4. Screenshot the receipt → WhatsApp to Ritika
- 5. Ritika confirms and delivers to Melbourne
“I ordered from Delhi for my sister's birthday in Melbourne. The tray arrived exactly as shown, completely personalised. She was absolutely blown away. Worth every rupee!”
Simran K., Delhi → Melbourne